Delivery Time
When you place an order, we will process your order and email you back. Shipping and delivery dates vary. Typical delivery is 7 to 10 days but many times it is much earlier. If an item is back ordered the order will be held for up to 7 days the remaining items are shipped and a refund is given for the back ordered item. If the item is back ordered please reorder at a latter date. Occasionally an item is no longer sold and a refund will be given or you may order an alternate item.
If you are ordering for Christmas we recommend ordering before the 15th to get your items in time for Christmas. We can not promise that you will get the package before Christmas after this date. Some orders also may not arrive if ordered before this date.
Calculating Cost
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Shipping costs for orders from Leapfrogsbest.com depend upon the rate charged for delivery. Typically UPS delivers for our company. Any orders under 30 dollars are charged a 2.20-dollar handling fee.
Undeliverable Packages
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a refund for the product. We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our Web site.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us using the link near the bottom of this page.
Why Was My Package Undeliverable?
Our carriers may deem a package undeliverable for one of the following reasons:
Incorrect Address. If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.
If an APO or FPO address is entered as an international address, the package will not reach its destination. Carrier Does Not Deliver to the Address. The U.S. Postal Service does not deliver to some addresses. If you also have a PO Box address, it's best to use that address for your Leapfrogsbest.com orders. All orders with "PO BOX" in the address are automatically shipped via U.S. Mail. Also, if you (or your office) have put in a request for address forwarding, please note that the U.S. Postal Service only forwards first-class mail and magazines, and does not forward packages.
Address Format. If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as "PO BOX" followed by the number. Also, if you're a private mailbox holder (use a local commercial mail receiving agency), do not use "Box" for your mailbox number, instead use # or PMB. This will ensure that your address is not mistaken to be a P.O. Box, and that orders can ship to you via means other than the U.S. Postal Service.
Other Address Problems. If the order is being shipped to a prison, there may be delivery restrictions associated with the items or shippers. These restrictions are determined by the penitentiary and may vary.
In rare cases, it is also possible that the address label became illegible during the shipping and handling process, or that the carrier made a mistake and left the package at a different address then what was printed on the label. Failed Delivery Attempts. Most of our carriers make three attempts to deliver a package. Packages that contain more than $400 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.
Refused by Recipient. If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.
If your item is show as delivered according to third party shipper (UPS) and you clam that it has not arrived we can not refund you your money. Please see the third party’s delivery guide lines on package drop off and make appropriate arrangements for delivery.
Severe weather may cause delivery delays in the following areas:
- New England:
- Connecticut (CT)
- Maine (ME)
- Massachusetts (MA)
- New Hampshire (NH)
- Rhode Island (RI)
- Vermont (VT)
- Northwest:
- Oregon (OR)
- Washington (WA)
- Idaho (ID)
If you live in an area experiencing an unexpected service delay, please add an additional 1 to 2 days to the estimated delivery date of your order. 
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